Reference

How We Handle Your Information

We collect what we need to run your account, process your bKash and Nagad transactions, and keep the lobby secure. Everything below explains what we gather, why we need it, and how you can request changes or deletion.

Account data collectionPayment transaction recordsSecurity and verificationData request processLocal law compliance
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Takabet 18 How We Handle Your Information
CONTACT US

Privacy Questions and Data Requests

If you have questions about what data we hold, want to update your details, or request account deletion, reach us through live chat, email, or the help form inside your account dashboard. Our team will walk you through the verification steps and process your request within the timeframe our policy allows.

Live Chat Open the chat widget from any page and tell us what you need. Our team will verify your account identity and handle data access or correction requests in real time during support hours.
Email Support Send your privacy or data request to our support email address. Include your registered mobile number so we can confirm your identity and respond with the information or action you requested.
Account Dashboard Log in and go to the help section to submit a data request form. You can ask to review your transaction history, update your contact details, or close your account and delete your data.
DATA SECURITY

How We Protect Your Information

Your account sits behind secure login, your wallet transactions are encrypted, and we monitor sessions for unusual activity. We only collect what we need to verify deposits via bKash and Nagad, process withdrawals to Rocket, and comply with the verification standards that apply in eligible regions.

Encrypted Transactions

Every deposit and withdrawal request travels over an encrypted connection. When you send funds through bKash or Nagad, we capture only the transaction reference and amount needed to credit your account wallet.

Session Monitoring

We track device type, IP range and login timestamps to spot suspicious patterns. If we see a login from an unfamiliar device, we may ask for additional verification before granting access to your balance.

Data Retention Limits

We keep transaction records and account logs for the period our operational policies require, then delete inactive account data according to our retention schedule. You can request early deletion by contacting support.

Your Rights

You can review the personal data we hold, request corrections to your mobile number or wallet details, or ask us to close your account and remove your information. Contact our team to start the process.

Privacy Policy FAQ

We collect your mobile number, wallet account details for bKash and Nagad, device type, IP range, transaction history, and any identity documents you provide during verification. This data lets us process deposits, verify withdrawals, and secure your login sessions.

We retain transaction logs and account records for the period required by our operational and security policies. Inactive accounts are reviewed according to our retention schedule, and you can request earlier deletion by contacting support.

Yes. Log in and contact our support team through live chat or email, confirm your identity, and we will provide a summary of the personal information we hold, including transaction history and verification documents.

We do not share your bKash, Nagad or Rocket wallet details with third parties for marketing purposes. Payment data stays within our controlled systems and is only used to process your deposits, withdrawals and account verification.

Contact our support team via live chat, email, or the account dashboard help form. Tell us what you want to update or delete, verify your identity, and we will process the request within the timeframe our policy allows.

This policy applies where our service is legally accessible and depends on your local law and the eligible regions we serve. If you have questions about availability or compliance in your area, reach out to our support team for clarification.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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